PAYMENT

A Cash on Delivery payment method is used for orders placed in Egypt, however we also accept credit card payments.
For payment information on international orders, please email club.by.fyr@gmail.com

RETURNS & EXCHANGE

In case of customer dissatisfaction, refunds or exchanges are handled through email
and accepted within 7 working days of receiving the order.
This only applies to unworn and undamaged products and does not apply to earrings due to hygiene matters.
Upon returning the piece, please allow between 12-14 working days for the refunded amount to appear on your bank account.
Items purchased through any of our retail stores must be refunded or exchanged with a proof of purchase
from the store of purchase and are subject to the store’s individual policy.
Refunds or exchanges for delivered orders are subject to an extra shipping fee that is the responsibility of the customer.
This includes any additional shipping or custom charges added to any returned package based on the end country’s taxes, tariffs and duties. These fees are not associated with CLUB BY FYR and are to be paid by the recipient.
All exchange and return shipping fees are non-refundable.

DEFECTIVE

Defective pieces are only eligible for exchange within 14 days prior to receiving the package.
Shipping for this service is free of charge.
A repair service is available at all times and free of charge EXCEPT in complicated cases where a repair fee will be required.
For more information, feel free to contact our customer service team at
club.by.fyr@gmail.com